Top Features to Look for in Salon and Spa POS Systems

Posted by Jim Walker

salon

Salon POS systems are tailored to serve independent spas and beauty salons along with spas at resorts and hotels. POS systems are vital for any business and salons are one of them. But businesses like retail stores and restaurants operate differently. Spas and salons have different needs. So, there is a specific market for salon POS. A lot of POS systems have important features vital to operate and run a business. Here are some of the key features to look for in salon POS software – 

Loyalty Program 

A lot of salon and spa customers may return to them on a regular basis, excluding the ones who visit a spa on a resort because they are on a vacation. They form interpersonal relationships and become comfortable with staff. Customers who keep returning to your salon or spa display loyalty to the business. With the help of effective salon POS, you can easily reward your returning customers with promo codes and discounts with in-built loyalty programs. 

Appointment Management and Scheduling 

If you have ever been to a salon, you may have realized that they must have arrangements to schedule an appointment or call ahead for a specific day and time. Traditional barber shops usually have unexpected walk-in customers and they serve on a first-come, first-serve basis. But it is no longer the case with professional salons as they cater to high profile clients who don’t want to wait for a massage or any other service. This is the reason you must have a POS system in your salon or spa to automate the process of scheduling and appointment to cut the wait time. 

Pre-Payment Online Options 

When customers can pay for their appointment while booking online, a lot of them would do so. These types of features are like godsend for salon and spa managers. A customer will definitely be inclined to reduce no-shows and show up if they can pay before their appointment in advance. In addition, when you pay in advance for some services, there is no option for refund. So, salon POS which has a prepayment option should enable businesses to get the amount.

Online Cancellation 

Your POS system must have online scheduling for customers to book slots for visits. Customers should get a confirmation mail after booking an appointment with other details. You can add a cancellation link on the email confirmation. There are still customers who need to cancel the appointments. It adds convenience to them so they can cancel the same by clicking the link in the given time frame. This way, you can stay updated with the slot which has been freed up by a customer.  You can also get new appointments in the new time slots and reduce the empty time for employees. 

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