What are the Latest Restaurant POS Technology trends in 2020?

Posted by Jim Walker

Restaurant POS technology has been evolving in different domains of the restaurant industry, such as innovative tech on food and turning customer experience and making the flow of operations smoother. Here are some of the next technology trends in restaurant industry – 

Using handheld devices for ordering 

Tablet POS has literally made its presence in the restaurant industry for a long time. Every restaurant doesn’t understand the change completely while serving lots of customers and taking orders. Some of the technology trends come up as the end of traditional ordering. You can record the customer behavior by taking orders online. In addition, you can take orders from the POS system quickly. For each order, you can ensure faster delivery. In addition, a lot of errors are common with traditional methods. 

Self-ordering kiosks 

There are many leading restaurant chains making their way with this technology. Self-ordering kiosks are not that popular. But their digital systems and small size help customers to place orders without any involvement of staff.  The time for taking orders in these restaurants has been reduced. You need a system which is versatile enough for customer retention. It goes without saying that long queues are the major turn-offs for customers. Due to enhanced service and lower wait time, you can make more sales.  

Chatbots 

Sometimes, using the official digital platforms of restaurants to order food may not have the satisfaction and quality of connecting with real servers. So, there is a need for a more personalized and efficient way in the restaurant industry for customers. You had to implement this system in various platforms that served as online portals. But the fame of innovative chatbots can be increasing this year. 

Voice Assistant

Restaurant industry should now adopt more advanced and developed technologies which are beyond virtual assistants. A lot of leading chains have voice-activated options for ordering in a quick and seamless way. In-app assistants and virtual voice assistants like Alexa and Google Assistant are helpful to navigate through various menus. This technology has seen great growth trends in restaurants. 

Tabletop Ordering 

Your customers can easily scroll through the whole menu and choose items to order with few clicks. There is no need to place physical orders to the servers and go to the restaurant. You can place orders digitally to the restaurant before actually going there. This feature is really very cost effective and it can easily be integrated to your POS system.  

Bottom Line

Food industry is really going to modern technologies. From enabling digital processes in the kitchen to getting access to daily operations in the restaurant, there are endless possibilities. You might have a traditional cash register or cash drawer which can affect your ability. So, it’s the right time to adopt the latest technology to improve profitability. 

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