When it comes to starting a business, the first thing you need to do is to set up a POS system. No matter you are a startup or an already existing business, the following configuration would help you. New systems launch every year. New releases always affect minimum requirements to ensure POS systems running smoothly. If you have an outdated PC to run POS software, you may face sluggish performance, crashes, and even worse, data losses.
Consider the following configuration requirements when buying the new POS system to ensure that you can check out your customers smoothly and record transactions properly.
Apart from processing power, connectivity is the next thing you will need to set up a POS system. 1Mbps (up) and 2Mbps (down) are the minimum internet speed required. For best performance, 2 Mbps (Up) and 6 Mbps (download) speed are recommended.
You can use any of your desired internet browsers but, please, no Internet Explorer. Mozilla Firefox and Google Chrome are some of the best internet browsers to manage POS. Mozilla Firefox is best in terms of privacy thanks to its updates. On the other side, Chrome is best for its functionality as it has lots of extensions to choose from.
Memory and Processing
A POS System requires 1GB RAM, 3GB Hard Disk space, and a clock speed of 1 GHz. These specs are very common in any budget desktop or laptop. You can easily buy one to start up.
You can use any printer that can support other pieces of POS hardware. But you should have one which also supports a cash drawer.
You can invest in a decent barcode scanner to make checkouts even easier by setting it to keyboard mode. If you want to use it with an iPad or tablet POS, choose the one with Bluetooth support.
EMV cards have come as the next big thing for secure payments in the US. Magnetic stripe cards are now the things of the past. EMV takes credit card security to a whole new level as it significantly cuts down the risk of counterfeit payment. A fraudster will find it hard to copy the EMV chip, though they can easily steal the data from magnetic stripe.
What is EMV?
EMV chips are the global standard for debit card and credit card payments. According to Visa, it managed to reduce fraud by 66% in two years or so. Named after Europay, MasterCard and Visa, its developers, EMV is backed by microprocessor chips which protect and store your data. These are simply bank cards with microprocessor chips. Some cards need a PIN to complete the process, instead of signature. Chip cards generate code to verify transactions. Hence, it is not easy to steal your chip card data.
Widely-used EMV Technologies
Contactless – As the name suggests, these devices can be tapped or waved on the contactless POS terminal. It uses a radio frequency to contact a reader. They also have cryptographic features for added security as compared to using magnetic-stripe credit cards.
Contact-based – These cards have cryptographic features to avoid counterfeiting of your bank cards. They are even better in terms of security with added functions.
QR Codes – There are two main use cases related to QR code payment –
Consumer mode – In this process, the customer opens the QR code on their device and shows the same to the merchant to scan through an optical scanner.
Merchant mode – Here, the merchant shows the QR code and the customer scans the same through their mobile device.
Mobile – It consists of replacing cards with mobile devices. This way, customers can easily make payments by entering a few details of the merchant using a mobile wallet.
Who doesn’t want a queue of excited customers out of their restaurant? But a too long queue of unhappy customers can be more harmful to your business. Most of the restaurants still depend on dine-in customers in rush hours or weekends, especially when the restaurant is located at a prime location. You have to manage the queue of customers who are waiting for a long time to be seated in your restaurant.
If customers have no idea of their wait time and there is a long queue, customers are most likely to go to other restaurants and it will severely hurt your business. This is why you need a POS system with queue management and table reservation features.
Poor management of guests can lead you to significant losses. This way, you can improve customer satisfaction and efficiency in operations with these tips –
Around 83% of guests reportedly prefer booking a table online before going out. This way, you should have an online table reservation if you receive heavy traffic during peak hours. The Online Table Reservation System is integrated with the restaurant POS system and accepts online booking and reflects the same in real-time. Your staff can easily seat the customers based on tables available and view online bookings.
Forecast the Wait-Time
The servers or managers usually calculate the time required seating the guests themselves based on guesswork and they can also be wrong. Queue management and table reservation features of the POS system can analyze the busy tables and the orders placed. Also, they can forecast the actual wait-time.
You need a smart table reservation feature to book a table for the guests even before they enter the restaurant. This feature enables your staff to assign the table to those guests. You can efficiently manage the tables in your restaurant. Your staff has complete knowledge about how many tables are occupied and reserved. So, they can accept reservations accordingly.
Lack of wait-time predictability is the main reason why most customers switch to your competition. One thing customers hate is a queue. You can improve the credibility of your service by being open to the wait-time required. Table reservation also allows you to avoid any confusion for the staff about the vacant tables. It helps in improving customer satisfaction with high operational efficiency.
Online Table Reservation is very vital these days as customers always expect a better dining experience from restaurants. Even a single mistake can get them away and leave your restaurant with negative online reviews. It is very vital to ensure proper queue management for a better dining experience. This way, you can retain and attract potential guests.