As restaurants are facing challenges induced by the pandemic, such as delivery, online ordering, stability in supply chain, or demand, they have become more resilient, agile, and evolved as they didn’t stop transforming themselves to meet ever-changing demands from consumers. Here are some of the ways to innovate restaurants to stay afloat in 2022 –
- Contactless ordering – QR code or contactless dining can be the best way to bring diners back to the table. Restaurants can implement a digital menu based on QR to scan on the phone, order and make payment online. It is a very convenient and safer option than menu cards. It helps in reducing contact with staff and makes instant communication for faster turnaround time.
- Doorstep delivery – Third-party deliveries have increased orders in restaurants. However, third-party delivery partners charge up to 20% commission per order, which marks a dent in profitability. On the other side, restaurants can have better control, efficient, and faster deliveries with better margins when they keep deliveries in-house. In addition, miscommunications, cancellations, and silly mistakes like late delivery can affect brand value and customer loyalty for the restaurants.
- Automation – Right amount of ingredients and using them wisely to reduce the wastage and production cost can make a difference between success and failure of any food establishment. Automated inventory adds more control to the stock by making it easier to keep track of food costs to reduce pilferage. Cloud POS can easily track inventory, optimize, and plan in real time.
- Omnichannel platform – Online ordering and takeaway, cloud kitchen, contactless delivery, etc. are some of the game changers for restaurants. Restaurants will constantly work with various aggregators, ecommerce, digital wallets, loyalty providers, etc.
- Menu Engineering – The days of tracking stocks from Excel sheets are gone. It was not accurate, time-consuming, not scalable, and prone to errors. The need for menu engineering was increased even more after the pandemic.
Business needs vary as per daily footfall, scale, integration of outlets, etc. You should choose a POS system that suits your needs. For example, on-premise POS would suffice if you need one-time investment on hardware and internet-free experience and don’t want to pay for customization, remote storage, etc. It is ideal if you can allocate resources and time for version or patch updates due to round-the-clock operation.
If you are looking for a handy and sophisticated billing operation that doesn’t cost much, you should go for a Mobile POS solution. You don’t have to set up the systems at every counter. This POS system can go wherever you go in the store for quick billing and to avoid crowding at the billing counter.
Finally, Cloud POS is ideal for multiple outlets, real-time sync of data, zero maintenance, all-time unbound access to the location, scalability in storage, and real-time data and statistics on storage. You can get timely reports, insights, and notifications with “real-time data sync”.
Weekly updates, proactive support
Guided implementation is important for smooth adoption of the POS system by your staff, which is important for great workplace and staff experience. Ask for voice and live chat support from the vendor for any glitches or doubts. The POS vendor should enable users to raise their tickets and stay up-to-date on the process. Static POS system is not feasible in this age because no support or development is provided. A POS system should be well-optimized and in-tune with current market situations.
Plan and Predict from Data
An ideal POS system must be able to plan and predict from your data. What is rotting in the racks and what is selling really quick? Where better discounts are available? Which outlet has had the highest sales in the last financial year? Which customer has been most loyal to the business? You can get all the insights with a good POS.
As per the nature of business and consumers, the businesses need apt solutions and they have POS, e-POS and m-POS to choose from. They are different in terms of their benefits to the users and features.
The POS systems are traditionally designed to conduct transactions at traditional stores. A scale to weigh items in a candy or grocery store is an example of a POS terminal. Older POS systems were just written receipts. These days, electronic POS or e-POS have become the new normal.
Electronic POS or e-POS is a cutting-edge technology which is more convenient to receive payments over smart devices. It is very convenient and beneficial to the users and one can easily download it from the play store. It is especially recommended for omnichannel businesses. It is basically an app that generates a link for payment or QR code to be shared with the customer for on-the-spot payments through mobile wallets, digital banking, cards, etc. This application is ready-to-use and accepts payments in any form on the go. Businesses can run their store smoothly with this app. They don’t have to worry about discrepancies and inaccuracies any time.
It provides a lot of benefits that e-POS can provide and it is even more convenient in areas where e-POS wouldn’t be sensible enough. Overall functioning of ePOS and mPOS is similar as they provide similar solutions to meet quick requirements of businesses. For example, one can use m-POS terminals in exhibitions and other sales environments. It provides fraud detection and high security to the merchant and adds a feeling of security for the customers to use cards. It helps buyers to avoid the inconvenience of cash payments. It can be distributed to several kiosks and stalls where sale is available. It also saves owners and delivery points to carry lots of coins or cash for change.