With the wake of COVID-19, it becomes very vital for businesses to clean and disinfect their belongings to keep their staff and customers safe. There are certain things you should do and avoid to sanitize your payment hardware and POS system. First of all, here’s what you shouldn’t do.
Don’t spray POS hardware directly. Spray on the soft cotton cloth first and wipe.
Don’t use the POS monitor when it’s still wet.
Don’t use cleaners that are alcohol-based and contain harsh chemicals.
Wipe down the surfaces with a soft cloth.
Dust off the screen and sanitize.
If possible, use a stylus and avoid using a touchpad.
Make contactless payments easier for customers.
Wear gloves while sanitizing.
Clean and sanitize every device you have on your counter, such as payment devices, barcode scanner, tablets, iPad, etc. Use a cotton swab to wipe all the corners of small devices like credit card keypads.
When you should clean up your POS system?
You should clean up all your POS equipment every day. Considering the risk of Coronavirus infection, your team should sanitize all your POS devices even more frequently, especially when you are receiving heavy footfall of people after lockdown.
You should clean up your POS equipment every hour to ensure the safety of your customers and your staff. You can also set up the rotation to clean up and sanitize your devices every hour. You can also set a schedule to remind your staff to sanitize POS equipment.
You may be worried that your sales process may be affected by engaging staff in regular cleaning. But you should also keep in mind that health and safety are more important than anything else for everyone until things get back to normal. It also assures your customers that your store is well sanitized.
Many retail business problems can be solved by having modern billing software. Quick Service Restaurants and retailers should consider certain features to streamline their businesses. It is important to increase sales and ensure customer retention, accounts and receivables, stock and sales tracking, and everything where proper management is needed. This way, you need intuitive and automated POS software to make things easier.
Problems that businesses face daily
A lot of QSR and retail businesses still rely on cash registers to conduct financial transactions. The cash register can meet only in-store needs. You need a proper billing program to handle back-office operations like purchase and stock management, accounting, payments and receivables, and daily store problems.
Maintain multiple stores – If you own a retail chain or multiple stores, it is not easy to keep track of daily sales reports, inventory transfer, item/product lookup, and even more.
Maintain Payments and Receivables – You cannot keep track of receivables and payments with a cash register. You need a billing solution to monitor these things automatically to save a lot of time.
Stock maintenance – It is the next most important thing you need to do on a daily basis. A cash register cannot help you in this way.
Lack of efficiency – It is not easy to manage billing and customers in rush hours for both QSRs and retailers. Hand billing or using a cash register for billing can take a lot of time and you cannot serve multiple customers at the same time.
Customer satisfaction – It is very vital for your business. But it becomes a challenge for a business if they cannot manage delivery and billing takes time.
This way, a billing solution doesn’t just help you in billing, but also in managing the flow of customers, inventory, receivables, and payables, accounting, customer loyalty, accounting, handling several stores, and daily reporting.
Discounts help both small and large businesses to attract customers and boost sales in the short term. But business relationships fuel repeat purchases which work in the long term. Hence, loyalty programs are known to be more successful as compared to sales and discounts.
Give incentives to loyal customers and attract new ones
If you depend only on discounts, you may witness a quick hike in sales. But you cannot guarantee if the customer is coming back once the deal is done. It can drastically reduce your returns. On the other side, offering points, special deals, and limited period offers can reward shoppers as part of loyalty programs and build a healthy relationship. It assures you with high retention rates.
Your customers are the best promotion tools as they refer you to their family and friends. Incentivize those referrals and give them a reason to share their experience with others.
Make one-time shoppers your loyal members
If your customers join your loyalty program, they can earn certain points whenever they check-out with their products. It will take you and your customers further. On the other side, they will go to another shop once they get a discount. You can easily turn a visitor into a regular customer with just an offer to join your loyalty program.
You can integrate a loyalty program with your POS system to choose regular customers for giving your offer. You can showcase the benefits of joining your loyalty program so they will come back for more. They usually forget one-time discounts that they can easily get online. You should offer different deals to turn the deal chasers into your loyal customers.
It’s time to ditch the slashed prices and big billion sales. Remind your old customers about their points and when they will get more rewards. Motivate them to shop more from your store to win more points.