How to Boost Customer Experience in Your Coffee Shop?

The coffee shop is indeed an essential part of any community which keeps people together. So, customer experience means a lot to run a café successfully. But it is not so easy, especially in this pandemic period when the whole world has changed. 

Here’s how to know your customers to boost customer experience 

You should first get knowledge about your customer-base to improve your coffee shop experience. Ask yourself these questions – 

  • Are they artists, youth, parents, or both? 
  • Who is in your community? 
  • Are your customers’ professionals who visit your café for some break from their home-based jobs? 

Answer these questions to create the experience accordingly. For example, you can add fun drinks like hot chocolate varieties to engage the kids and parents. 

Tips to Create the Best Customer Experience 

Consistency 

You should provide a consistent customer experience in all touchpoints. It means all your menu items must taste the same today and tomorrow. Suppose a customer recommends your coffee shop to a friend for a tasty mocha, it should be made the same next time when she arrives with her friend. If it doesn’t give the same taste next time, you might lose two customers. Along with it, the staff behaviour, ambience, cleanliness, and quality of your beverages also matter a lot. 

Design 

Even though your business is not welcoming enough guests yet, the design of your coffee shop improves the overall customer experience. Hang up some artwork to reflect your ambience. You can also post events and philanthropic activities around your store. 

Comply with safety regulations 

You need to take extra care to improve customer experience in this pandemic period. If dining out is allowed in your state, be sure to keep at least 6-feet distance between tables and chairs. Also clean and sanitize your tables and common areas from time to time. Provide PPE to your staff and protect them. Place social distancing markers and control indoor capacity. 

Make a digital presence 

You can also enable your customers to order your coffee with an interactive website and create an online presence for your café. You can provide innovative customer experience. If your customers enjoy your drinks, they will keep ordering from your store and come back to your café. 

Bottom Line 

Even better, you can start using a coffee shop POS system to boost your customer experience. It is the right tool to run your business and turn visitors into customers by offering a lot of loyalty programs. You can easily focus on what means a lot to your business by choosing the best technology. It helps you to create an unforgettable experience for your customers.

How to Boost eCommerce Sales During the Holiday Season?

When a lot of businesses have been closed due to COVID-19 pandemic and a lot of companies are on the verge of bankruptcy, 2020 was undoubtedly a terrible year for all of us. Since the holiday season is just here, a lot of eCommerce businesses are looking forward to the new ways to boost sales. 

Luckily, a lot of businesses have gone online to survive the lockdowns. Some companies also witnessed a boom as customers have bought a lot of products like video games and home gym equipment. Since a lot of businesses are reopening again, what’s your plan for this season? Here are some of the tips to be holiday-ready – 

Provide a better user experience 

A personalized experience is what a modern customer wants for holiday shopping. You must have updated integrations, robust infrastructure, and top-notch uptime for your online store. Create a personalized website design and evaluate your eCommerce store. Ensure that your store can withstand a rise in traffic and transactions. Keep track of your site speed and avoid bounce rates by keeping page load within 3 seconds.

Make Checkout Process easier 

By the time a customer enters a checkout page, they already made up their mind to buy your product. It’s up to you to make your checkout process as simple as a cakewalk. Create a seamless and smooth operation by providing several payment options. You should have one checkout page only.  You should ensure 100% customer satisfaction and boost their happiness with one checkout page. 

Make Shipping Easier 

Develop a precise shipping method to create a superior strategy for customer experience. You must have enough items to deal with rising demand in the holiday season. You might see a spike in orders. So, you should research the market early, mainly when you are focusing on global sales. Study the buying habits of your customers, whether you are operating in the US or overseas. Find out how you are going to handle the shipping to prepare for increased sales and traffic. 

Return and Refund Policy 

Your product return and refund policy should also be evident for your customers. Around 30% of all products can be returned in categories like apparel. Customers prefer online stores with smooth exchange and return policies. It will boost customer experience and help in streamlining your operations. It is better to extend your return window in this season, especially till the end of January. 

Bottom Line In order to boost customer satisfaction, you should ensure that they are loyal to your business. You can optimize your online store with proper marketing and promotion planning. Choose the best retail POS system to improve your holiday sales. It can help you improve overall sales, engage customers, and offer unique offers and loyalty programs.

How to Choose the Best Restaurant Food Vendors?

A restaurant owner will rely on vendors to arrange for food supplies to run their business. The success of your business highly depends upon the quality of food supplies used to produce menu items. It is not easy to search for food vendors for a lot of restaurateurs. 

The raw material suppliers provide an effortless connection between the source and the restaurant. A kitchen will depend on them for frozen, fresh and dry food items. For example, you will need prepared items to save your prep time and serve your customers quickly. Restaurant food suppliers mean a lot to your business operations as they can save money and time shopping. 

What will you need? 

In order to find out the right food providers, you should know what you will need. List all the ingredients required to complete your menu. Here are some of the basic categories of suppliers for your kitchen – 

  • Beverages – This category consists of smoothie mixes and fruit juices, alcohol and sodas for cocktails.
  • Baking ingredients – This category includes everything from flour to add-ins and toppings. 
  • Sauces and condiments – Along with what you choose for the kitchen, you should also decide what you will put on the sauce stations or tables. 
  • Spices and herbs – You will want to order spice blends, salt and pepper, whole or granulated spices, etc. 
  • Kitchen staples and bulk food items
  • Seafood and meat 
  • Veggies and fruits

Sources to Get Food Supplies 

After having a budget and wish list, here are the sources to arrange for supplies – 

  • Farmers – You can deal with local farmers for fresh ingredients and build a relationship with them. Keep in mind that you may not find everything needed. 
  • National Wholesalers – They can supply a vast range of goods, but you may not get fresh ones and specialized items. 
  • Butchers – You can get fresh meat from the local butchers, and they can also tell you the origin of meat. 
  • Local food markets – There are different food markets where you can find ingredients from local sources and known suppliers. 
  • Alcohol suppliers – You can arrange alcoholic beverages from a nearby craft brewery or an international wine supplier. 

The Takeaway

Restaurant suppliers are enjoying a great demand after lockdown. The key here is to do your own research and prepare well. You can come across the right partners to build loyal and lasting relationships. You can get the support at every step by choosing the best restaurant POS system for your business. You can find food suppliers in many places. From online to industry research, you can come across a lot of good leads like online directories, referrals, resale marketplaces, and restaurant associations.