As restaurants are facing challenges induced by the pandemic, such as delivery, online ordering, stability in supply chain, or demand, they have become more resilient, agile, and evolved as they didn’t stop transforming themselves to meet ever-changing demands from consumers. Here are some of the ways to innovate restaurants to stay afloat in 2022 –
- Contactless ordering – QR code or contactless dining can be the best way to bring diners back to the table. Restaurants can implement a digital menu based on QR to scan on the phone, order and make payment online. It is a very convenient and safer option than menu cards. It helps in reducing contact with staff and makes instant communication for faster turnaround time.
- Doorstep delivery – Third-party deliveries have increased orders in restaurants. However, third-party delivery partners charge up to 20% commission per order, which marks a dent in profitability. On the other side, restaurants can have better control, efficient, and faster deliveries with better margins when they keep deliveries in-house. In addition, miscommunications, cancellations, and silly mistakes like late delivery can affect brand value and customer loyalty for the restaurants.
- Automation – Right amount of ingredients and using them wisely to reduce the wastage and production cost can make a difference between success and failure of any food establishment. Automated inventory adds more control to the stock by making it easier to keep track of food costs to reduce pilferage. Cloud POS can easily track inventory, optimize, and plan in real time.
- Omnichannel platform – Online ordering and takeaway, cloud kitchen, contactless delivery, etc. are some of the game changers for restaurants. Restaurants will constantly work with various aggregators, ecommerce, digital wallets, loyalty providers, etc.
- Menu Engineering – The days of tracking stocks from Excel sheets are gone. It was not accurate, time-consuming, not scalable, and prone to errors. The need for menu engineering was increased even more after the pandemic.